Dr. Ritika Singh is a distinguished academic and hospitality professional with over 23 years of experience in the field of hospitality and culinary management. Having worked with globally renowned hotel brands such as IHG and Hilton, she brings an exceptional blend of industry insight and academic leadership to her role as Director and Officiating Dean at the School of Culinary and Hotel Management, MRIIRS.
Industry and Academic Experience:
- Attended the prestigious International Front Office Academy, recognized for excellence in service operations.
- Honored as the Best Employee during her hotel tenure and at Manav Rachna International Institute of Research and Studies for her outstanding contributions to institutional excellence.
- Instrumental in bridging the gap between industry and academia, fostering collaborative initiatives and outcome-based curriculum development.
- A strong advocate for the globalization of education, she has played a pivotal role in expanding international academic partnerships and experiential learning opportunities.
Leadership and Advocacy:
- Dr. Singh has been deeply committed to empowering women for leadership roles in hospitality, having mentored and inspired numerous aspiring women professionals across her career. Her dedication to gender equity and inclusivity has been a guiding force behind institutional programs and leadership initiatives.
- This passion and ongoing involvement in women’s leadership development led her to pursue her doctoral research in the same domain.
Ph.D. Research:
- Title: A Study of Opportunities and Challenges in Women’s Leadership in the Hospitality Industry
- The study explores systemic gaps, cultural barriers, and leadership enablers for women in hospitality, contributing to scholarly discourse and practical solutions.
Academic and Social Roles:
- Secretary, Dr. O.P. Bhalla Foundation – Actively contributes to social initiatives focused on service, education, and community engagement.
- Passionate about hospitality and human connection, she integrates compassion, professionalism, and excellence in her approach to education and leadership.
Specializations and Skills:
- Front Office Operations
- Sales and Marketing
- Customer Relationship Management
- Experience Management
- Strategic Management
- Business Development
- Industry-Academia Collaboration
- Women’s Leadership Development
- Academic Administration and Mentorship
Courses Taught:
- Front Office Management
- Strategic Hospitality Operations
- Sales and Marketing in Hospitality
- Customer Relationship Management
- Service Experience and Guest Relations
- Business Strategy in Hospitality
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