Student Grievances

Steps to raise any type of Grievance on EMS portal:

• Go to EMS Portal: https://mrei.icloudems.com/
• Enter EMS login id and password.
• Clicks on “Grievances Complaint ” Icon ,Select the nature of Grievance (For E.g. – Issues related to Academics, Accounts, Gender Harassment, Library etc), defines a title and describes the Grievance in detail (can attach files if required), Click on Submit.
• Grievance Complaint number will be generated on the portal for future reference. Mail will be sent to the concerned authority with the Grievance complaint number.
• Grievance will be reflected on EMS Portal of the competent authority and accordingly the competent authorities will take an appropriate decision
• Decision will be communicated to the applicant through his/her EMS portal, he/she can check the last response/comment updated by the concerned authority and status (Open/ In progress/ completed) for each Grievance.